At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
Job Description
Do you consider yourself a problem solver? How about a people person? Do you want to be in a lead position, have a passion for learning and managing support tasks, and love to work in a fast-paced environment? This Operations Processor position will provide you with an opportunity to work independently with little to no guidance and manage a variety of support tasks such as payment adjustments, refunds, complex payment reconciliations, Collections, and processing of default notices.
We are looking for Part time employees (15 to 19 hours per week) to work primarily from our Marshall office. Apply to be a part of our Operations team if you are looking to experience a fast-paced and client-centered environment full of potential for growth within the U.S. Bank organization. Your Career is Here.
Highlights
- This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide.
- Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners.
- Duties may include functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email.
- May have direct contact with third-party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate.
- May have the opportunity to recommend and implement developed processing improvements within production.
- Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.
Basic Qualifications
- High school diploma or equivalent
- Two to four years of related work experience
Preferred Skills/Experience
- Thorough knowledge of applicable bank and department policies, procedures, products and support systems
- Proficient problem-solving skills including the ability to identify, research and resolve difficult and complex situations
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective verbal and written communication skills
Location Expectations
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
