At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
Job Description
- Manages a specialized portfolio to collect payment on assigned delinquent accounts by directly communicating with customers and arranging for payment in order to minimize loss to the organization.
- May find success in collaborating with Senior Leaders and other functional teams in addition to working directly with our clients and sales teams to resolve and reconcile complex customer accounts.
- The position may provide project opportunities as well as the ability to participate as a peer mentor in coaching and guiding new employees.
Basic Qualifications
- High school diploma or equivalent
- One to two years of experience in financial services industry
Preferred Skills/Experience
- Effective verbal, written, and interpersonal communication skills
- Proven customer service and problem resolution skills
- Proficient computer skills, especially Microsoft Office applications
- Basic knowledge of departmental and bank products and services
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The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
