Come join our Equipment Finance Collections customer service team. We're seeking individuals who resides in the Marshall, MN. This collections customer service position will support Equipment Finance customers. You should apply if you're experiences in collections, negotiations, time management and have strong communication skills.
This role provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Schedule: Monday - Friday 8:00 am - 5:00 pm. Days onsite will be Tuesday, Wednesday, and Thursday's. To successfully work remote, you'll need to have a quiet location to work, free from distractions with reliable, hard-wired internet.
Responsibilities Include:
- Answering incoming calls and assist customers with questions and concerns related to their delinquent accounts.
- Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism.
- Properly diagnose customer needs and proactively educate about the features and benefit of U.S Bank products and services.
- Ability to maintain a positive attitude during stressful situations.
- Demonstrate a genuine customer interest in resolving account delinquencies by asking necessary questions to gain understanding of situation and offer solutions.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Guide customers through troubleshooting or navigating the company website.
- Strive to meet or exceed call center metrics while providing excellent customer service.
- Ability to research and problem solve on the go.
Our ideal hire will demonstrate the skills below;
- Basic knowledge of the financial industry.
- Well-developed Customer Service skills.
- Strong telephone and interpersonal skills.
- Good problem solving and negotiation skills.
- Ability to identify and resolve/escalate problems with minimal guidance.
- Effective written and verbal communication skills.
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (including Excel and Word).
- Ability to plan and prioritize multiple processes effectively with strong attention to detail.
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.
Basic Qualifications
- High school diploma or equivalent
- Two to four years of relevant experience
- High school diploma or equivalent
- Two to four years of relevant experience
Preferred Skills/Experience
- Good knowledge of concepts, practices, policies and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Good knowledge of concepts, practices, policies and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
