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Direct Support Generalist

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Posted: 03/14/2024

Job description

--$1000 sign on bonus

Be part of a growing team @ Advance!

Advance Opportunities/PHASE-Industries is the place to Live, Work & Thrive --- for staff and the Individuals we support!


Provide person-centered, community inclusive support that helps a person develop and maintain essential and personally enriching life experiences. Facilitate occupational development, life enrichment activities and recreational/leisure activities. Provide training and support services including positive approaches to learning, systematic instruction, behavioral intervention, and self-care needs. Provides transportation services for individuals.

Essential Functions

Direct Support Care - Act as the primary practitioner of direct support for the individuals on assigned caseload, using a person-centered approach. Direct support includes working directly with individual(s) to support them in achieving their objectives and goals, as stated in their Plan, in a manner that is consistent with the spirit of partnership, therapeutic engagement, and professional conduct. Direct support services shall be delivered consistent with the individual’s chosen communication style, language, culture, identity, choices, and preferences. Provide therapeutic support for behavioral concerns, provide de-escalation and intervention as needed. Provide therapeutic programming as recommended by OT, PT, and speech therapies.

Direct support may include lifting and transferring individuals to/from wheelchairs, as well as carrying out self-care and support services (assistance in using bathroom, feeding, personal hygiene needs) as designated by the person’s preferred schedule. Assist with securing wheelchairs, transferring individuals to/from PI vehicles and public transportation vehicles.

Assist in promoting community connections providing domestic, community and leisure skills training and teaching to persons served, consistent with individual SP/Addendum, SMA, IAPP goals, objectives and schedules. Observes and records participant’s progress and behavior as directed. Provides input into individual’s SP/Addendum, SMA, IAPP goals, objectives and planning as directed. Assists with physical therapy and occupational therapy activities consistent with individual SP/Addendum, SMA, vocational goals.

Complete job task analysis and implement community-based employment training programs, as assigned.

Provide customized person-centered support that links to an individual’s informed choices and program/outcome plans.

Coordinate with DSP Specialist 1 and DSP Specialist 2 to possess real-time working knowledge of participant’s plans who are pursuing various stages of the Engage, Plan, Find, Keep framework.

Assists with physical therapy and occupational therapy activities consistent with individual CSSP/Addendum, SMA, IAPP goals.

Remote Services – On occasion, due to weather conditions, illness, or other situations causing the temporary closing of a licensed site, providing services through remote means may be necessary to ensure continuity of care with Individuals served.

Dispense Medication - Certified to pass medications and perform specific medicinal treatments/cares according to individual need.

Support the daily operations and needs of the program. Assist in general cleaning and caretaking of the building (loading dishwasher, doing laundry, picking up work materials at the end of the day, cleaning and maintaining the refrigerator, etc.).

Communication – Use Effective Communication Model in coordinating work, agreements and discussions with fellow team members. Speak clearly; listen to others; write effectively; establish relationships; act with integrity; establish trust; demonstrate a high level of respect and patience with Individuals served and coworkers. Communicates with other program staff and residential staff on a daily, or as needed basis, regarding program issues, caseload issues, staffing, and other related information.

Crisis Prevention and Intervention - Be knowledgeable about crisis prevention, intervention, and resolution techniques and match such techniques to circumstances and individuals. Identify the crisis, defuse the situation, evaluate, and determine an intervention strategy and contacts necessary supports. Continue to monitor crisis situations, discussing the incident with authorized staff and person(s) served, adjusting support and the environment, and complying with regulations for reporting. Use appropriate first aid/safety procedures when responding to emergencies.

Lead with a service focus – Set the example for and lead others in focusing on providing excellent service for people served, their families, and all other people who support them, etc.

Assist individuals in accessing transportation to meet their needs. Provide transportation services as designated by the driving schedule, schedule of persons served drive and/or ride along on route, as needed or assigned. May be required to utilize personal vehicle at times in the support of persons served.

Complete all required annual and assigned training on time using PHASE-Industries’ online learning management system or alternate delivery method if offered.

Ensure that all required documentation and paperwork is completed accurately and according to current statute and regulations.

Represent PHASE-Industries and the programs/services offered within the local and surrounding community in a manner that promotes the organization and the rights & dignity of persons served and individuals with disabilities.

Complies with PHASE-Industries policies and procedures.

Other Job Functions

Develop, facilitate, attend, and/or participate in community meetings/events, in-service trainings, workshops, and/or classes as apparent or directed.

Keep your supervisor informed of important developments, potential problems, and related information necessary for effective program management.

Coordinate program plans and activities with other staff as appropriate to ensure a coordinated work effort and team approach.

Learn and effectively & safely utilize evolving technologies and software in the course of providing supports and in performing other job functions (e.g., email communications, use of electronic database and record keeping software, navigation of SharePoint, Microsoft 365, etc.).

Performs related work as apparent or assigned.

Key Expectations

Key Competencies

Understanding the E1MN initiative, how it will benefit individual participants, engage in mindful employment interest with participants on a regular basis. Understand what ‘Informed Choice” is and when it is appropriate to refer the participant to explore community integrated employment opportunities.

Understand and independently implement Community Life Engagement practices.

Service-focused – focus on the needs of the person served.

Complies with PHASE-Industries policies and procedures as applicable.

Interpersonal skills – positive behaviors; build relationships; value diversity; manage disagreements; act with integrity; demonstrate adaptability; show work commitment.

Thinking skills – think strategically, analyze issues, use sound judgment, innovate.

Self-management – use time effectively and efficiently; concentrates efforts on the most important priorities; adeptly handles several tasks at once.

Compassion – genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others.

Perseverance - pursues tasks with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.

Attention to detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitor and check work or information. Plan and organize time and resources efficiently.

Motivating Others - create a climate in which people want to do their best; can assess each person’s strengths and use them to get the best out of him or her; promotes confidence and optimistic attitudes.

Knowledge –Applicable State statutes, agency regulations (DHS, DOL, DEED, etc.), licensing requirements, billing processes, funding sources.

Abilities - Interact with individuals served, assess their needs, and implement services effectively. Take ownership in addressing issues immediately. See the big picture. Communicate with emotional intelligence.

Leadership – Every PHASE-Industries employee is a leader; everyone leads.

Must possess a valid MN Driver's License with clear driving record

  • Must have a high school diploma or GED
  • Ability to pass a MN DHS Background Study
  • Compassionate and caring demeanor
  • One year of direct care experience preferred but not required

Job Qualifications


Belief that every human being has gifts & potential waiting to be unlocked & discovered – that the world, and humanity, flourishes only when each person’s gifts are revealed, cultivated & celebrated.

Believe that everything AO-P-I does should be designed to help individuals unlock, discover and develop their potential to fully participate in the world around them, including freely & equitably accessing competitive integrated employment.

High School education or equivalent, 18+ years of age.

Ability to develop effective relationships and work with persons with developmental disabilities.

Ability to interact well with community employers and project a positive image of PHASE-Industries in the community.

Good driving record and the possession of a current Minnesota driver’s license. Willingness and the ability to use personal automobile/vehicle for agency transportation needs.

Ability to be trained and certified in First Aid and CPR.

Ability to pass criminal background checks requirements, vehicle insurance qualifications, and medical examination requirements (with doctor’s certification). *Health Card.

Employee benefits:

  • Competitive compensation Paid Holidays
  • Paid Time Off (PTO)
  • Monday-Friday daytime hours (30-39.9 hours a week)--Some EVENINGS OR WEEKENDS
  • FULL Medical Benefits
  • Career training and development
  • Paid training
  • Employee Assistance Program
  • 401k after 1 year

Now hiring Direct Support Professionals in Marshall

AA/EOE: As an Affirmative Action and Equal Opportunity Employer, PHASE-Industries promotes diversity and is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

We want YOU to join our team at PHASE-Industries!!

Job Type: 30-39.9 hrs. per week

Salary: $16.62 per hour to start



  • 401(k)
  • Medical
  • Dental insurance
  • Vision
  • Employee assistance program
  • Health savings account
  • Life insurance
  • Short Term
  • Long term disability
  • PTO
  • ESST

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